We are committed to providing top-quality products to our consumers. Vileda® products are warranted against defective materials or workmanship for 1 year from the date of purchase. For all questions about product warranties, please contact Vileda® Customer Care Team for assistance.

Some individual parts for Vileda® products can be obtained directly from us. Please contact our Customer Care Team by filling out the form on this page.

Microfibre is a highly absorbent material that is excellent at removing tough dirt and grime. Vileda® microfibre mop heads are machine-washable.

Vileda microfibre mop heads are made up of millions of tiny fibres. These ultra thin microfibres catch dirt efficiently. When used with water, all these fibres loosen and physically pick up dirt and remove over 99% of bacteria without the use of harsh cleaning chemicals. Our microfibre removes the two most common household bacteria, E. coli and Staph. Aureus, from pre-finished hardwood flooring and ceramic tile, using tap water, as tested at an independent accredited lab.

We recommend changing your mop head refill every 3 months, however this also depends on your cleaning routine/how often you mop. A simple reminder is to change your refill every season. PRO TIP: Keep an extra refill handy so you are always ready for the next mess.

Streaks are caused by a residue of a chemical that is left on the floor. Make sure you follow the instructions from the cleaner you are using so that it is not too concentrated and never use fabric softener when washing the refills.